The Patient Navigator is responsible for enhancing the patient and family experience throughout the healthcare journey. This role serves as a liaison between patients, families, and the healthcare team to ensure seamless continuity of care during hospital stays and following discharge.
Perks of the Job:
- Hands on experience in a number of healthcare settings
- Gain real healthcare experience to set your grad school application apart
- Get a head start in your healthcare education through training in medical terminology, charting, exposure to medical decision making, and more!
Job Role:
- Serve as a consistent point of contact for patients and families throughout their care experience
- Act as a liaison between patients, families, and clinical/non-clinical departments
- Document and escalate patient feedback and service recovery needs to appropriate leadership
- Support the patient experience by providing timely, courteous updates and non-clinical support to patients and families
- Ensure coffee, drinks, and small snacks are available daily in the waiting area
- Access the EMR to print daily surgery/procedure schedules
- Check families into the waiting area and orient families to the area and location of restrooms, vending machines, and cafeteria
- Help familes navigate the hospital and provide directions
- Ensure all families have a tracker card for the patient with their HIPAA compliant number
- Collaborate with OR nurse on communicating to the family updates on patient status
- Escort family members to the PACU to visit and return them to the waiting area
Requirements
Successful Profiles Include:
- Undergraduate Degree with a focus in pre-health, biology, chemistry, or related field
- Experience in a clinical, pharmacy, or hospital-based setting is a plus
- The desire to grow and be challenged to learn and improve
- Comfort using basic office technology; Experience using electronic medical record (EMR) systems is a plus
- Excellent interpersonal communication and a high level of professionalism
- Strong organizational and critical thinking skills
- Must have the ability to work in sometimes chaotic, fast-paced environments
- Ability to read, write, comprehend through listening, and speak fluent English
- Must have a computer or access to a computer for virtual/online training
Physical Requirements:
- Able to perform all duties using a computer, keyboard, and other technology
- Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, and reach in all directions
- Ability to hear (corrected) and understand all information provided by patient or healthcare provider and transcribe into clear written records
- Strong English verbal and written communication skills with the ability to interpret large amounts of information
- Ability to work in an environment with moderate to high levels of noise and exchange accurate information in these situations transcribing the words and activities of the provider-patient portion of the encounter
- Maintain 20/40 vision corrected
- See and recognize objects close at hand and at a distance
- Work in a latex safe environment and work indoors
- Frequently lift and/or carry objects weighing 20 lbs. (+/-) unassisted
- Continuous requirements are to perform job functions while standing, walking, and sitting
- Infrequently work in dusty areas and confined/cramped spaces
- Must be comfortable in patient care settings with bodily fluids in proximity
- Ability to wear Personal Protective Equipment for long periods of time if required, including a facial mask
- Ability to function in a high-stress medical environment as needed
Propel Clinical is an Equal Opportunity Employer. Propel Clinical does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit, and business need.