The Patient Navigator is responsible for enhancing the patient and family experience throughout their inpatient hospital stay, helping them understand the care environment, access resources, and navigate the healthcare system. This role enhances the patient and family experience by serving as a consistent, compassionate point of contact and by facilitating clear communication between patients, families, and the care team.
Perks of the Job:
- Hands on experience in a number of healthcare settings
- Gain real healthcare experience to set your grad school application apart
- Meaningful patient interaction and exposure to interdisciplinary care
- Get a head start in your healthcare education through training in medical terminology, charting, exposure to medical decision making, and more!
Job Role:
- Serve as a consistent point of contact for patients and families throughout their care experience
- Act as a liaison between patients, families, and clinical/non-clinical departments
- Document and escalate patient feedback and service recovery needs to appropriate leadership
- Support the patient experience by providing timely, courteous updates and non-clinical support to patients and families
- Support patient comfort by assisting with non-clinical needs such as locating amenities or coordinating basic requests
- Help families navigate the hospital and provide directions
- Promote a welcoming, patient centered environment on the unit
- Adhere to HIPAA and hospital privacy policies at all times
Requirements
Successful Profiles Include:
- Undergraduate Degree with a focus in pre-health, biology, chemistry, or related field
- Experience in a clinical, pharmacy, or hospital-based setting is a plus
- The desire to grow and be challenged to learn and improve
- Comfort using basic office technology; Experience using electronic medical record (EMR) systems is a plus
- Excellent interpersonal communication and a high level of professionalism
- Strong organizational and critical thinking skills
- Must have the ability to work in sometimes chaotic, fast-paced environments
- Ability to read, write, comprehend through listening, and speak fluent English
- Must have a computer or access to a computer for virtual/online training
Physical Requirements:
- Able to perform all duties using a computer, keyboard, and other technology
- Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, and reach in all directions
- Ability to hear (corrected) and understand all information provided by patient or healthcare provider and transcribe into clear written records
- Strong English verbal and written communication skills with the ability to interpret large amounts of information
- Ability to work in an environment with moderate to high levels of noise and exchange accurate information in these situations transcribing the words and activities of the provider-patient portion of the encounter
- Maintain 20/40 vision corrected
- See and recognize objects close at hand and at a distance
- Work in a latex safe environment and work indoors
- Frequently lift and/or carry objects weighing 20 lbs. (+/-) unassisted
- Continuous requirements are to perform job functions while standing, walking, and sitting
- Infrequently work in dusty areas and confined/cramped spaces
- Must be comfortable in patient care settings with bodily fluids in proximity
- Ability to wear Personal Protective Equipment for long periods of time if required, including a facial mask
- Ability to function in a high-stress medical environment as needed
Propel Clinical is an Equal Opportunity Employer. Propel Clinical does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit, and business need.